At Prime Time Party Rental our goal is to give all of our customers the best possible service and product to ensure each event is executed to the best of it's ability. The event world is not exempted from unexpected delays, inclement weather, accidental damage or other factors that could hinder your event. We do our utmost best to provide you with quality products and service and have laid out the following policies and procedures to help ensure those unexpected mishaps are handled to the best of our ability. Please become familiar with our rental policies and understand our need to instill policies to protect you and others for future rental needs.
Deposit and Payment Policy
Thank you for choosing Prime Time Party Rental for your special day! We want your event to be as enjoyable and hassle-free for you as possible. Even though a deposit has been paid, you may call or email us with changes to your order up until five business days prior to the event date. Please take a moment to review the following information about our deposit and payment policy. You are welcome to contact us with any questions, or for more information.
To confirm and guarantee an order, we require a deposit payment of at least 50% of the total rental cost. Until a deposit is paid, the order is not considered guaranteed. This means that we will NOT hold the rental items for your use, and will not arrange for any special request items (such as specialty linens or tenting). The remaining balance is due prior to the rental order being delivered, or being picked up by the customer. We cannot accept personal checks for the final payment. If paying by cash, a valid driver’s license or state issued ID card must be presented, and a copy kept on file.
If your order is cancelled, in writing, at least 5 business days prior to the event date, you will be reimbursed 25% of your deposit. All monies paid towards events that are cancelled less than five business days prior to the event date may be considered forfeited, and may not reimbursed.
An nonrefundable damage waiver is charged on all rental items. This damage waiver covers rental items that are damaged through normal use. All broken and damaged items, including broken glassware and china, must be returned to Prime Time Party Rental, for the damage waiver to apply. The damage waiver does not cover loss, negligence or intentional damage.
Examples of items covered on damage waiver:
Small burn holes in linen.
Examples of items not covered on damage waiver:
Any item not returned (including crates and racks)
Excessive candle wax on linen
Excessive amounts of breakage (negligence).
The replacement cost of all missing items will be charged to the contracted customer. Prime Time Party Rental reserves the right to charge these costs to the credit card on file for the event payments. If the missing items are returned to Prime Time Party Rental within 30 days, the cost will be reimbursed.
If the damage waiver is declined a certificate of insurance must be on file with Prime Time Party Rental prior to the event date. The replacement cost of lost items and damaged items will be billed to the contracted customer. It is up to the contracted customer to decide if they would like to make a claim against their insurance policy.
Additional charges may apply if rental items are not ready for pickup on the contracted date. Gold flatware must be rinsed free of all food debris. China and glassware should be returned in their correct racks; flatware in the totes provided; and linens in the provided laundry bags. Tables and chairs should be stacked. Chivari ballroom chairs should be stacked 6 chairs high. All items should be placed in the designated pick up area. Unless previous arrangements were made, an additional labor fee will be charged if items do not meet these standards.
Give us a call today and make your event successful!