First of all, thank you so much for choosing us to help put your event together. We can’t wait to work with you! I hope this blog helps answer some questions you may have but PLEASE reach out to us if you have any questions, would like a quote, or want to start an order. Our Dayton phone number is 937-296-9262 and our Cincinnati phone number is 513-521-6500.
What do I need to place an order?
We would be happy to get a quote together for your event. In order to start a quote or order we will need:
The date of the event
The time of the event (an estimate is ok!)
Phone number
Billing address
Delivery address or if the items will be picked up from one of our locations
If you are working with a venue we will also need to know if they have any restrictions for the delivery and pick up times.
A 50% deposit is required to officially reserve the order but there is no cost for a quote. You can get a quote by placing a wishlist through our website, emailing us at [email protected], giving us a call, or making an appointment to come to one of our locations.
When do I need to place an order?
It depends! All of our items are first come first serve. If you know you are going to be needing these items please place a deposit so you are guaranteed to have it for your event. After the order is placed you still have until 2 weeks before your event to make any adjustments and change the quantities. We encourage you to reserve on the high side of your guest count since you can always adjust down closer to your event.
How do the linens come?
Table linens will come steam pressed on hangers making them ready to go for your event. Napkins are also pressed prior to being delivered or picked up. The linens will be sent with linen bags so at the end of the night all you have to do is shake the linens out and put them in the bags. We will do the cleaning!
How does china/glassware/flatware come?
These items will be sent in crates or tubs packaged so they stay clean until they are ready to be used. At the end of the night the china and flatware will need to be “scraped” free of food and glasses free of any liquids. They need to be returned to their original containers but we will do all of the cleaning!
If my event is after your business hours or on the weekend, how does that work?
We would be happy to deliver the items prior to your event when we are open. If your event is over the weekend you will only be charged a one days rental even if you have the items longer.
Anything else I should know?
We do have someone on call 24/7 for emergency situations that may happen at your event after we are closed. All you have to do is dial our main number (937-296-9262) and listen to the prompts and we will help the best we can.
Please reach out with any questions specific to your event. We look forward to helping with your event needs.